Intake and consent, rewritten as a conversation
Intake, consent, telehealth and bulk billing forms now move in small clusters with a plain reason beside anything sensitive, and a review step before anything is sent.
Highlights
- -Questions grouped into short clusters instead of one long page
- -A why we ask this line beside health care and identity questions
- -A review step showing what is about to be sent, with a way back to any answer
- -The practice's name and details confirmed up front, so patients know who is asking
Paperwork before a first appointment asks for things patients are reasonably cautious about handing over. Intake, consent, telehealth and bulk billing forms now move in short clusters rather than one long page, with a plain sentence beside anything sensitive explaining why it is being asked. Before anything is sent, a review step shows what the practice will receive and lets the patient go back to any answer. Answers come back more considered, and fewer of them come back blank.
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