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Practice Setup

Add your logo and colours

Put your practice logo and colours on the forms your clients open, and check them in the preview before you save.

4 steps · 2 min read

Checked against the product on .

Branding is part of the Professional plan. On other plans the Branding section is shown with a Professional label, but the logo and colour controls are locked.

Examples for

Choose the example region. This does not change your practice or account country.

Before you start

  • A practice owner or admin can change branding. Members see the saved palette and whether a logo is added, read-only.
  • Branding needs the Professional plan. On other plans the section shows a Professional label and its controls are locked.
4 steps in this guide.Steps

Step 1: Open Practice details and find Branding

You

Open Settings, then Practice details, and scroll down to Branding. On a wide screen you can also choose Branding in the section list beside the page. The owner or an admin can change branding. Members see it read-only.

Branding in Practice detailsSeparate interactive example for this step. Uses made-up details. Changes here do not change your practice.

Branding

Your logo and colour palette appear on all patient-facing forms

Example practice logo

In this example, a logo you choose stays on this page. Nothing is uploaded.

Warm Neutral
Soft Sage
Warm Sand
Cool Mist
High Contrast

Low-contrast cream and stone tones. Minimal sensory load — the established default across the platform.

Preview

Harbour Care
Continue

What you should seeBranding shows Practice Logo, Colour Palette and a Preview of a form header.

Step 2: Upload a Practice Logo

You

Under Practice Logo, drop your logo file or click to browse. PNG, JPG, SVG and WEBP files up to 2MB are accepted. A logo with a transparent background usually looks best, but a solid background still works.

What you should seeYour logo appears in the upload area and in the Preview.

If this looks different

If the upload is refused, check the file is PNG, JPG, SVG or WEBP and no larger than 2MB. A note about a solid background is a suggestion only.

Step 3: Choose a Colour Palette

You

Under Colour Palette, choose Warm Neutral, Soft Sage, Warm Sand, Cool Mist or High Contrast. To use your own colour, tick Use my brand colour as accent and enter it. The Preview shows a form header with your logo and colours.

What you should seeThe Preview shows the form header and Continue button in your chosen colours.

If this looks different

Low contrast on buttons means white button text may be hard to read on your colour. Choose a darker shade or one of the five palettes.

Step 4: Save Changes

You

Press Save Changes at the bottom of the page. Saved appears beside the button. Your logo and colours then appear on the forms your clients open.

What you should seeSaved appears beside Save Changes.

If this looks different

Unsaved change on this page stays visible until you save. If a save fails, keep the page open and correct the displayed error.

Frequently asked questions

Where do my logo and colours appear?

On the forms your clients open, including their portal page. QR codes for your forms use your logo and colour, and results you download as a PDF carry your logo.

Can I use my exact brand colour?

Yes. Tick Use my brand colour as accent and enter the colour, for example #96814B. A note shows whether it meets accessibility standards or has low contrast on buttons. The five palettes are designed to meet WCAG AA and to stay calm for neurodivergent clients; a custom colour may not.

How do I remove or replace my logo?

Under Practice Logo, press Replace to upload a new file, or the X button beside it to remove the logo. Then press Save Changes.

Can I print black and white QR codes?

Yes. In Branding, tick Use black & white QR codes, then press Save Changes. This suits black and white printers.

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